Complaints

Our Dear Customer,

Serving you at the utmost level of professionalism is our main objective while financing you. To help us provide the best services, please share any complaints and we will contact you.

A specialist team will contact you and the complaint will be processed within 10 working days of the receipt of the complaint and the required documents. We will contact you if the complaint requires a longer period of treatment.

You can contact us to submit a complaint within the working hours from Sunday to Thursday from 8:30 to 4:30 through the following channels:
  • P.O. Box: 925715 Amman 11190 Jordan

  • Contact us on: 065005959

  • Fill out the form through the tablet located across all Tamweelcom branches

  • Head Office location: Amman – Sweileh – Intersection of Jordan Standards and Metrology Org. - Al Rahmaniyah district – Khair Al Deen Al Maani St. – Jureisat Center 2 - Building No. 29

LET’S TALK

In case that our response did not satisfy you, you have the right to resort to the Central Bank of Jordan or to the Judiciary

The complainant has the right to submit a complaint to the central bank in the following cases:

  • The response of the service provider was not convincing.
  • The service provider did not respond to the complainant with the maximum period of time for the customers' complaints handling policy.
  • The Service provider refused to receive the complaint.

Means of Communication at the Central Bank of Jordan:

  • P.O. Box: 37 Amman 11118 Jordan

  • Contact us on: 064630301

  • Website: www.cbj.gov.jo

  • Fax: 064638889 Consumer Protection Fax 064602482