Complaints

Our Dear Customer,

Serving you at the utmost level of professionalism is our main objective while financing you.

To help us provide the best services, please share any complaints and we will contact you.

You can submit your complaints through the following channels:

  • Fill out the form through the tablet located across all Tamweelcom branches.
  • E-mail : complaints@tamweelcom.org
  • P.O. Box : 925715 Amman 11190 Jordan
  • Fax : 065354328
  • Contact us on toll free 080022920
  • Contact us on 065005959
  • Visit our website and submit a complaint www.tamweelcom.org
  • Personal attendance to the Head Office : Amman – Sweileh – Intersection of Jordan Standards and Metrology Org. - Al Rahmaniyah district – Khair Al Deen Al Maani St. – Jureisat Center 2 - Building No. 29

 

A specialist team will contact you and the complaint will be processed within 10 working days of the receipt of the complaint and the required documents. We will contact you if the complaint requires a longer period of treatment. 

In case that our response did not satisfy you, you have the right to resort to the Central Bank of Jordan or to the Judiciary

The complainant has the right to submit a complaint to the central bank in the following cases:

  • The response of the service provider was not convincing.
  • The service provider did not respond to the complainant with the maximum period of time for the customers' complaints handling policy.
  • The Service provider refused to receive the complaint.

Means of Communication at the Central Bank of Jordan:

  • Tel.: 064630301
  • Fax : 064638889
  • Consumer Protection Fax.: 064602482
  • E-mail: fcp@cbj.gov.jo
  • P.O. Box : 37 Amman 11118 Jordan
  • Website: www.cbj.gov.jo